Website Privacy Policy

For the purposes of this Notice, Regent RV Pty Ltd Pty Ltd (ABN 19-601-581-186) is Regent Caravans and Snowy River Caravans.

Regent RV Pty Ltd retail Dealers operate independently from Regent RV Pty Ltd.  This Privacy Notice also does not apply to them.  Please contact the Dealer or visit the Dealer website to learn more about its privacy practices.

We may collect personal information from you when you visit one of our websites or use our mobile app, place an order with us online or by phone or via one of our Dealers, make an in-Dealership purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey.  In addition, we may collect personal information from you when you subscribe to one of our services.

We also may receive personal information about you from certain trademark licensees of Regent RV Pty Ltd or its affiliates, and specifically from licensees that provide financial services to persons acquiring a Regent RV Pty Ltd caravan or motorhome.  We obtain this information in order to advise these licensees on the structure and administration of the financial services they provide to persons acquiring a Regent RV Pty Ltd caravan or motorhome and to optimize the experience for such persons.

If we do not collect this personal information, we may not be able to provide you with the products and services you have requested.

For the purposes of this Privacy Notice, personal information may include, but is not limited to, your name, email address, postal address, phone number, mobile phone ID, location data, gender, birthday, or personal interests.

We maintain a record of your product and service interests and the purchases you make and services you subscribe to online, by phone, or in our stores and other communications we may have with you.  Information collected may be combined with information we acquire from our joint marketing partners or other unrelated third parties as permitted by local law.

Consent:

Privacy legislation requires Regent RV Pty Ltd to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.

By providing your personal information to Regent RV Pty Ltd, you agree that Regent RV Pty Ltd may collect, use, and disclose your personal information in accordance with this Privacy Notice and as otherwise permitted or required by law, and that Regent RV Pty Ltd may access, process, and store your personal information in your country of residence.

When Regent RV Pty Ltd receives personal information from you for the purposes of providing you with Regent RV Pty Ltd.’s services, products or for other uses identified in this Privacy Notice by Regent RV Pty Ltd, you are providing Regent RV Pty Ltd with consent as follows:

• To allow Regent RV Pty Ltd to use your personal information for all the purposes listed in this Privacy Notice.
• To allow Regent RV Pty Ltd to provide your personal information to third parties as detailed in this Privacy Notice.
• To allow Regent RV Pty Ltd to use and store your personal information for the purpose of providing you with the products and services you purchase or otherwise obtain from Regent RV Pty Ltd and to utilize this website and our mobile app; and

If you need to provide Regent RV Pty Ltd with personal information about other individuals or if you allow other individuals to use your caravan or motorhome prior to your disclosure to Regent RV Pty Ltd, you should give a copy of or a link to this notice to each individual to whom that information relates and obtain the consent of such individual(s) for the collection, use and disclosure by Regent RV Pty Ltd for the specific purpose(s) that the disclosure is made by you.

Providing Regent RV Pty Ltd with your personal information is always your choice.  When you request products and/or services from Regent RV Pty Ltd, utilize Regent RV Pty Ltd.’s services, or register with any of Regent RV Pty Ltd.’s websites, Regent RV Pty Ltd asks that you provide information that enables Regent RV Pty Ltd to respond to your request and/or provide you with Regent RV Pty Ltd.’s products or services. In doing so, you understand that Regent RV Pty Ltd may collect and use your personal information and disclose your personal information to appropriate third parties, as detailed in this Privacy Notice.

Electronic Communications: Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages.  You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in such messages.  Even if you have opted out of receiving promotional communications from us, please be aware that we may still contact you for other purposes.  For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.

We may use your personal information in the following ways:

• To personalise and enhance your experiences when you interact with Regent RV Pty Ltd
• To enable Regent RV Pty Ltd to provide you with the highest quality experiences, products, services and caravan or motorhomes
• To process and fulfil your orders, which includes sending you emails to confirm your order status and shipment
• To communicate with you and send you information by email, postal mail, telephone (including autodialled or pre-recorded call), text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
• To administer contests and promotions, and to respond to your requests
• To help us learn more about your caravan or motorhome and retail preferences
• To help us manage and improve our websites, events, experiences, products, and services
• To update you on any membership programs, benefits, and services, and to enhance your ownership or membership experience
• To authenticate you
• To perform market and demographic research
• To establish or exercise our legal rights or defend against any legal claims, or when necessary, to investigate, prevent, or respond to suspected illegal activities or fraud, or to protect the safety, rights, or property of you, us, or a third party
• To enhance your ownership experience
• To contact you if necessary, including by autodialled or pre-recorded call

Keeping Information Accurate / Access and Correction:

Having accurate information about you enables Regent RV Pty Ltd to give you better service.  You can help Regent RV Pty Ltd keep personal information up to date by keeping Regent RV Pty Ltd informed of any changes, such as a change of address, telephone number or any other circumstances.

With some exceptions, you have the right to access, verify and amend the information Regent RV Pty Ltd has about you after Regent RV Pty Ltd has received your written request and authenticated your identity.

In some situations, Regent RV Pty Ltd may not be able to provide access to certain personal information as the right to access personal information is not absolute.  If Regent RV Pty Ltd does not provide you with the requested information, Regent RV Pty Ltd will notify you in writing and explain Regent RV Pty Ltd.’s reason(s) for not fulfilling your request.

Despite Regent RV Pty Ltd.’s efforts, errors sometimes do occur.  If you identify any personal information that is out-of-date, incorrect, or incomplete, let Regent RV Pty Ltd know and Regent RV Pty Ltd will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from Regent RV Pty Ltd.

Retention and Destruction of Personal Information:

The amount of time Regent RV Pty Ltd will retain personal information varies, depending on the services Regent RV Pty Ltd has provided and the nature of the personal information that Regent RV Pty Ltd holds.  Regent RV Pty Ltd retains personal information for such period as is necessary for Regent RV Pty Ltd to fulfil the purposes notified in this Privacy Notice, and so that Regent RV Pty Ltd may respond to any issues that arise later or as is required by law.

Legal requirements, however, may require us to retain some or all the personal information we hold for a period that is longer than that for which we might otherwise hold.

When personal information is no longer required by Regent RV Pty Ltd or by law, Regent RV Pty Ltd will either convert it into an aggregated non-identifying form or Regent RV Pty Ltd will appropriately destroy or erase the personal information in a manner that is in accordance with Regent RV Pty Ltd.’s current policies and procedures.

You control the choice of receiving marketing information or marketing calls. For instructions on opting out, please see the section entitled, “How do I Opt-In or Opt-Out of Promotional Communications?“

Regent RV Pty Ltd and third-party companies we work with use tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on your behalf and on behalf of other advertisers across the Internet.  Regent RV Pty Ltd and these companies may collect information about your activity on our sites and other sites, as well as your interaction with our advertising and other communications, and use this information to determine which ads you see on websites and applications.

For more information on our use of cookies, click here    

We do not currently respond to “do not track” signals, we are trying to provide a personalized experience.

We may share your personal information within Regent RV Pty Ltd Australia and New Zealand.  This may be to assist us in providing any services to you, offering any personalized experiences, offering products or services that may be of interest to you, and to process online orders and other requests.

We may also share information with our independent Dealers.

We may also share personal information with our third-party service providers to the extent necessary for those providers to provide services to us, including, but not limited to, technology service providers, payment service providers, marketing agencies, professional advisers, and other suppliers.

We take steps to ensure that these companies are contractually obligated to keep the personal information that we provide to them confidential and to use such information only as we permit.

We may also share personal information with non-affiliated companies that market Regent RV Pty Ltd branded products and services, or in connection with your financial obligations concerning a Regent RV Pty Ltd product or service.  These companies have their own privacy practices and notices.

If we sell all or part of our business or assets or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your personal information to one or more third parties as part of that transaction.

There may be instances where the law requires we disclose your personal information to respond to subpoenas, court orders, or other legal process, to respond to a request for cooperation from a law enforcement or another government agency, to establish or exercise our legal rights or defend against any legal claims, or when we believe it is necessary to investigate, prevent, or respond to suspected breaches of our website terms and conditions, illegal activities, fraud, or to protect the safety, rights, or property of you, us, or a third party. Regent RV Pty Ltd implements contractual guarantees to help protect your personal information.

You can review and change certain personal information using one of our online sites (such as on Regent RV Pty Ltd.com.au).  To access your information at a Regent RV Pty Ltd website, simply sign into your account using your email address and password, and you will be able to edit certain personal information in your account profile.

You can also ask us for access to your personal information, to have it corrected or updated or, to the extent allowed by applicable law, oppose our use of your personal information by contacting us as described in the section entitled “How do I contact Regent RV Pty Ltd?”.

Regent RV Pty Ltd wants to communicate with you only if you want to hear from us.  At the time when we collect your personal information you will generally be offered a choice, in compliance with local law, of whether you wish to receive promotional communications or other electronic communications.  If you elect not to receive such communications, we will not process your data for marketing purposes.  If at any point in the future you decide you prefer not to receive promotional information ­such as information about special offers and marketing events or­ other electronic communications, you can follow the process below.

If you change your mind about your current communication preferences with Regent RV Pty Ltd you can use the unsubscribe feature in a marketing email or log into your online profile account via our website or mobile app to change your preferences and consents.  You can also contact our customer service team via phone or mail as described in the section entitled “How do I contact Regent RV Pty Ltd?”.

We are required by law to provide caravan or motorhome owners with warranty and recall information.  Please note that when you purchase a caravan or motorhome, your details will be provided to Regent RV Pty Ltd by the selling Dealer.  We may need to contact you via telephone, email (in accordance with applicable laws) or postal mail or notification via the mobile app with questions or information regarding your order.  OPT OUTS are entity specific. Opting out with respect to one entity is not automatically effective with respect to the others. For example, opting out for Regent RV Pty Ltd does not opt you out of other related Regent RV Pty Ltd services.

If you ask to no longer receive promotional communications or other electronic communications from us, we will mark your information as “do not market” and take steps to honour your request in accordance with applicable laws.

Regent RV Pty Ltd Dealers are independent entities.  Dealers may share certain information with us in connection with your purchase of a Regent RV Pty Ltd caravan or motorhome. However, this Notice does not apply to them or your communications with them.  To change your privacy preferences with a Regent RV Pty Ltd Dealer, please contact the Dealer directly.

Regent RV Pty Ltd may hold your personal information in paper and/or electronic form.  Regent RV Pty Ltd maintains physical, electronic, contractual, procedural, and managerial safeguards to protect the confidentiality, integrity, security, and privacy of your personal information.  We use technology to protect your information as it is transmitted to us.  We also employ user authentication procedures and other preventative technologies designed to keep your data secure and protected.  Access to personal information stored by Regent RV Pty Ltd is limited to authorized Regent RV Pty Ltd personnel who require access to perform their job functions, and to authorized third parties that are contractually required to keep your information confidential and secure.  Please note, however, that no data transmission or storage can be guaranteed to be 100% secure.  As a result, while we strive to protect the information we maintain, we cannot ensure or warrant the security of any information that you transmit to us.

For your convenience, our websites and mobile app may contain links to other companies’ sites such as authorized Regent RV Pty Ltd Dealers or third-party licensees of Regent RV Pty Ltd as described above, which may have privacy notices that differ from our own.  We do not endorse and are not responsible for the content or practices of any linked sites.  We recommend that you review the privacy notice of any site that you access through a link from our websites or our mobile app.

As Regent RV Pty Ltd business or outside business conditions change, we may update our Privacy Notice to reflect changes in our practices.  We will post a revised Privacy Notice on our website as needed due to changes in our practices or as otherwise legally required.

For questions or concerns specific to our Privacy Notice and its application or complaints about our handling of your information, send your question, concern or complaint using the contact information listed in the “How do I contact Regent RV Pty Ltd” section below.

We will review and respond to all complaints within a reasonable time of receiving them.  If you are not satisfied with our response, you may have rights to make a complaint to the applicable regulator in your country.

To change selections about receiving promotional communications, or to access or update your personal information, you can contact Regent RV Pty Ltd by email, telephone, or postal mail.  It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Regent RV Pty Ltd.

If contacting us by postal mail, please include your name and the email address or street address you used when you provided your information to Regent RV Pty Ltd.

Email: ______________________________________________

Customer Service Phone: __________________________________

Regent RV Pty Ltd Address: ___________________________________